At erome.fyi, we strive to provide a high-quality experience for all of our users and creators. As a digital platform offering non-tangible, irrevocable goods and services, our refund policy is designed to be transparent and fair to both users and content creators.
1. No Refunds on Digital Content
All purchases made on erome.fyi, including but not limited to:
- Premium memberships
- Virtual credits
- Paid content or tips
- One-on-one or exclusive content access
are non-refundable, unless required by law.
Due to the nature of digital content, once access is granted or the service is delivered, it cannot be returned or undone. We encourage users to review their choices carefully before making any payment.
2. Subscription Cancellations
You may cancel your subscription at any time from your account settings. Upon cancellation, your subscription will remain active until the end of the billing period, after which it will not renew. No partial refunds are provided for unused time.
3. Unauthorized Charges
If you believe there has been a billing error or unauthorized transaction on your account, please contact us immediately at [email protected]. We will review the case and assist in resolving the issue promptly.
4. Exceptional Refund Cases
In rare cases, a refund may be granted at our sole discretion under the following conditions:
- Duplicate charges
- Technical issues resulting in failed content delivery
- Billing system errors
To request a refund under these conditions, please email: [email protected] within 7 days of the transaction.
5. Chargebacks
Filing a chargeback or dispute without first contacting us may result in permanent suspension of your account. We encourage users to resolve issues with us directly before escalating to a payment provider.
6. Policy Updates
We reserve the right to update or modify this Refund Policy at any time. The most current version will always be available on this page.